FAQ

FAQ

How long are your storage leases?

Havasu Boat Storage Rental Agreements are month-to-month, with no long-term commitment or minimum stay. The rental term begins on the date of move-in and is prorated than your full rental payment is due on the first.

How can I make a payment?

Many customers prefer our automatic credit card payment option. When you sign up for auto charge, we will charge your credit card at the beginning of each month saving you the trouble of mailing in a check. Other payment options include mailing a check, paying in person at your Havasu Boat Storage office or paying right here on our website at online payment ‘PAY NOW’. The choice is yours!

What forms of payment do you accept?

We accept Visa®, MasterCard®, American Express® and Discover® at our store offices and here on our website. To make your payment online, Login and choose “Make Payment.”

Havasu Boat Storage also accepts check and cash payments at our store offices. If you are mailing your check, please mail it to your local Havasu Boat Storage store office and reference your space number on the check.

If you prefer to make payment through your bank’s bill payment service, please set your local Havasu Boat Storage store office as the payment destination, and reference your space number in the payment (usually as the account number).

When are payments due?

Payments are due on the 1st of the month.

As outlined in our Terms of Use, if you are not able to access your online account (website availability, difficulty logging into or registering your account, etc.), your normal payment due date still applies. Please contact your Havasu Boat Storage store to make other payment arrangements.

Do you offer payment reminders?

No. We do not remind you regarding payments due by email, but, We do mail you a quarterly statement were you could verify your payments is due.

What happens if my payment is late?

Havasu Boat Storage follows all state laws governing fees for late payments and liens on severely delinquent accounts. In most states, customers will have until close of business on the 15th day of the month before a late fee is assessed. A late fee is assessed on the 16th day of the month and unit access is denied. In some states, an additional late fee may be applied by the 30th of the month if payment has still not been received. Should payment be more than one month late, the account enters a “lien” status in which additional fees are posted to cover associated legal expenses. Once an account is in “lien” status all payments must be made at the store office with cash, money order, major credit card or certified check.

Please note that your payment is due on the first of the month. As outlined in our Terms of Use, your normal payment due date still applies. Please contact your Havasu Boat Storage store to make other payment arrangements.

What is a storage auction?

Auctions are a legal means to clear items from a space when a customer has not made their contractual rental payments; each is conducted according to local and state laws. However, auctions are a last resort and something Havasu Boat Storage would rather not do. It is in the best interest of Havasu Boat Storage and the delinquent customer to come to a settlement and avoid the heartache and expense of conducting an auction of the items in the space. If you find that you are severely past-due, please stay in contact with us so we can resolve the matter quickly and avoid this process.

Do I have to give notice to vacate my unit?

Yes, we require a Vacate Notice 30 days prior in writing. Please see our Vacate Notice Procedures for more information and the Vacate Notice form.

Do I need insurance?

Yes, it is in everyone’s best interest that our customers carry insurance. Just like an apartment complex, Havasu Boat Storage insures our buildings and grounds and our customers insure the items they put into storage. We require all customers to provide proof of insurance; otherwise, we offer inexpensive coverage through a third party provider that is payable each month with your rental payment.

I pre-paid and need to move out sooner than I thought. Will I get a refund?

If you made advance payments on your account and need to move out before you anticipated, we will refund your pre-paid rent in full month increments. We cannot pro-rate a refund for a partial month. For example, if you pre-paid through March and you move out on Feb 15, we will refund your payment for March.

I need to contact my Havasu Boat Storage Office about my account. How do I do this?

The best way to reach your Havasu Boat Storage office is by telephone 928-854-1177. You can find the local phone number of your store right here on this website by logging in or choosing our Contact Us page. If your only means to contact us is electronically, please use our Contact Form When doing so, please keep in mind that our individual stores will not be able to respond electronically, so always include an alternative return contact method.

Comments? Suggestions? Need Help?

Please share your comments and suggestions with us! Please contact your Havasu Boat Storage Store Manager or use our Contact Form.